1. INTRODUCTION   

1.1 Welcome to our website platform. Our website takes its responsibilities under applicable privacy laws and regulations ("Privacy Laws") seriously and is committed to respecting the privacy rights and concerns of all Users. Users refers to a user who registers for an account with us. We recognize the importance of the personal data you have entrusted to us and believe that it is our responsibility to properly manage, protect and process your personal data. This Privacy Policy (“Privacy Policy” or “Policy”) is designed to assist you in understanding how we collect, use, disclose and/or process the personal data you have provided to us and/or we possess about you, whether now or in the future, as well as to assist you in making an informed decision before providing us with any of your personal data.   

1.2 "Personal Data" or "personal data" means data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which an organisation has or is likely to have access. Common examples of personal data could include name, identification number and contact information.  

1.3 By using the Services, registering for an account with us, visiting our Platform, or accessing the Services, you acknowledge and agree that you accept the practices, requirements, and/or policies outlined in this Privacy Policy, and you hereby consent to us collecting, using, disclosing and/or processing your personal data as described herein. IF YOU DO NOT CONSENT TO THE PROCESSING OF YOUR PERSONAL DATA AS DESCRIBED IN THIS PRIVACY POLICY, PLEASE DO NOT USE OUR SERVICES OR ACCESS OUR PLATFORM. If we change our Privacy Policy, we will notify you including by posting those changes or the amended Privacy Policy on our Platform. We reserve the right to amend this Privacy Policy at any time. To the fullest extent permissible under applicable law, your continued use of the Services or Platform, including placing of any orders, shall constitute your acknowledgment and acceptance of the changes made to this Privacy Policy. 

1.4 This Policy applies in conjunction with other notices, contractual clauses, consent clauses that apply in relation to the collection, storage, use, disclosure and/or processing of your personal data by us and is not intended to override those notices or clauses unless we state expressly otherwise. 

2. WHEN WILL WE COLLECT PERSONAL DATA?  

2.1 We will/may collect personal data about you: 

1. when you register and/or open an account with us; 

2. when you submit any form, including, but not limited to, application forms or other forms relating to any of our products and services, whether online or by way of a physical form; 

3. when you enter into any agreement or provide other documentation or information in respect of your interactions with us, or when you use our products and services; 

4. when you interact with us, such as via telephone calls (which may be recorded), letters, fax, face-to-face meetings, social media platforms and emails, including when you interact with our customer service agents; 

5. when you use our electronic services, or interact with us via our application or use Services on our Platform. This includes, without limitation, through cookies which we may deploy when you interact with our application or website; 

6. when you grant permissions on your device to share information with our application or Platform;

7. when you link your account with your social media or other external account or use other social media features, in accordance with the provider’s policies; 

8. when you carry out transactions through our Services; 

9. when you provide us with feedback or complaints; 

10. when you register for a contest; or 

11. when you submit your personal data to us for any reason 

The above does not purport to be exhaustive and sets out some common instances of when personal data about you may be collected. 

3. WHAT PERSONAL DATA WILL WE COLLECT? 

3.1 The personal data that we may collect includes but is not limited to: 

1. name; 

2. email address; 

3. date of birth; 

4. billing and/or delivery address; 

5. bank account and payment information; 

6. telephone number; 

7. gender; 

8. information sent by or associated with the device(s) used to access our Services or Platform; 

9. information about your network and the people and accounts you interact with;

10. photographs or audio or video recordings;

11. government issued identification or other information required for our due diligence, know your customer, identity verification, or fraud prevention purposes; 

12. marketing and communications data, such as your preferences in receiving marketing from us and third parties, your communication preferences and history of communications with us, our service providers, and other third parties; 

13. usage and transaction data, including details about your searches, orders, the advertising and content you interact with on the Platform, and other products and services related to you;

14. location data;

15. any other information about the User when the User signs up to use our Services or Platform, and when the User uses the Services or Platform, as well as information related to how the User uses our Services or Platform; and 

16. aggregate data on content the User engages with. 

3.2 You agree not to submit any information to us which is inaccurate or misleading, and you agree to inform us of any inaccuracies or changes to such information. We reserve the right at our sole discretion to require further documentation to verify the information provided by you. 

4. COOKIES 

4.1 We or our authorized service providers and advertising partners may from time to time use "cookies" or other features to allow us or third parties to collect or share information in connection with your use of our Services or Platform. These features help us improve our Platform and the Services we offer, help us offer new services and features, and/or enable us and our advertising partners to serve more relevant content to you, including through remarketing. “Cookies” are identifiers that are stored on your computer or mobile device that record data about the computer or mobile device, how and when the Services or Platform are used or visited, by how many people and other activity within our Platform. We may link cookie information to personal data. Cookies also link to information regarding what items you have selected for purchase and web pages you have viewed. This information is used to keep track of your shopping cart, to deliver content specific to your interests, to enable our third party advertising partners to serve advertisements on sites across the internet, and to conduct data analysis and to monitor usage of the Services. 

5. HOW DO WE USE THE INFORMATION YOU PROVIDE US? 

5.1 We may collect, use, disclose and/or process your personal data for one or more of the following purposes: 

1. to consider and/or process your application/transaction with us or your transactions or communications with third parties via the Services; 

2. to manage, operate, provide and/or administer your use of and/or access to our Services and our Platform (including, without limitation, remembering your preference), as well as your relationship and user account with us; 

3. to respond to, process, deal with or complete a transaction and/or to fulfil your requests for certain products and services and notify you of service issues and unusual account actions; 

4. to enforce our Terms of Service; 

5. to contact you or communicate with you via voice call, text message and/or fax message, email and/or postal mail or otherwise for the purposes of administering and/or managing your relationship with us or your use of our Services; 

6. to produce statistics and research for internal and statutory reporting and/or record-keeping requirements; 

7. to store, host, back up (whether for disaster recovery or otherwise) of your personal data, whether within or outside of your jurisdiction; 

8. any other purposes which we notify you of at the time of obtaining your consent. 

(collectively, the “Purposes”). 

5.2 You acknowledge, consent and agree that we may access, preserve and disclose your Account information and Content if required to do so by law or pursuant to an order of a court or by any governmental or regulatory authority having jurisdiction over us or in a good faith belief that such access preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) comply with a request from any governmental or regulatory authority having jurisdiction over us; (c) enforce the website Terms of Service or this Privacy Policy; (d) respond to your requests for customer service; or (e) protect the rights, property or personal safety of our website, its users and/or the public.

5.3 As the purposes for which we will/may collect, use, disclose or process your personal data depend on the circumstances at hand, such purpose may not appear above. However, we will notify you of such other purpose at the time of obtaining your consent, unless processing of the applicable data without your consent is permitted by the Privacy Laws. 

6. HOW DO WE PROTECT AND RETAIN CUSTOMER INFORMATION? 

6.1 We implement a variety of security measures and strive to ensure the security of your personal data on our systems. User personal data is contained behind secured networks and is only accessible by a limited number of employees who have special access rights to such systems.  However, there can inevitably be no guarantee of absolute security.

6.2 We will retain personal data in accordance with the Privacy Laws and/or other applicable laws. That is, we will destroy or anonymize your personal data when we have reasonably determined that (i) the purpose for which that personal data was collected is no longer being served by the retention of such personal data; (ii) retention is no longer necessary for any legal or business purposes; and (iii) no other legitimate interests warrant further retention of such personal data. If you cease using the Platform, or your permission to use the Platform and/or the Services is terminated or withdrawn, we may continue storing, using and/or disclosing your personal data in accordance with this Privacy Policy and our obligations under the Privacy Laws. Subject to applicable law, we may securely dispose of your personal data without prior notice to you. 

7. HOW CAN YOU WITHDRAW CONSENT, REQUEST ACCESS TO OR CORRECT INFORMATION YOU HAVE PROVIDED TO US? 

7.1 Withdrawing Consent 

7.1.1 You may withdraw your consent for the collection, use and/or disclosure and/or request deletion of your personal data in our possession or under our control by sending an email and we will process such requests in accordance with this Privacy Policy and our obligations under the Privacy Laws and other applicable law. However, your withdrawal of consent may mean that we will not be able to continue providing the Services to you and we may need to terminate your existing relationship and/or the contract you have with us. 

7.2 Requesting Access to or Correction of Personal Data 

7.2.1 If you have an account with us, you may personally access and/or correct your personal data currently in our possession or control through the Account Settings page on the Platform. 

7.2.2 We reserve the right to refuse to correct your personal data in accordance with the provisions as set out in Privacy Laws, where they require and/or entitle an organisation to refuse to correct personal data in stated circumstances. 

8. QUESTIONS, CONCERNS OR COMPLAINTS? CONTACT US 

8.1 If you have any questions or concerns about our privacy practices, we welcome you to contact us by e-mail which can be found at our Support page.

We will use  our best effort to ensure that  Users receives the purchased items within the time period normally specified by our logistic partners.

In the event where the purchased item(s) is damaged, lost or failure of delivery during the course of delivery, Users acknowledge and agree that we will not be liable for any damage, expense, cost or fees resulted therefrom and we will reach out to the logistic service provider to resolve such dispute.

At our company, we are committed to providing an exceptional shopping experience. If for any reason you are not completely satisfied with your purchase, our refund policy is designed to ensure your peace of mind.

To qualify for a refund, please adhere to the following conditions:

1.      You have made your purchase directly from us.

2.      The product must be in unused and in its original packaging (if applicable).

To begin the refund process, kindly follow these steps:

1.      Reach out to our dedicated customer support team via our support page for contact details to formally request a refund.

2.      Provide your order number along with a brief explanation of the reason for your refund request.

3.      Our support team will review your request and respond within business days.

4.      If your refund request is approved, we will initiate the refund to your original payment method.

Refunds are processed promptly, with the exact timing varying based on your chosen payment method and financial institution. Typically, it takes several business days for the refund to be finalized.

Please be aware that certain products or services may have specific refund policies or may not be eligible for refunds. All refund requests will be thoroughly reviewed by our team. Please be aware that we maintain the right to reject refund requests.

Should you have any inquiries or require further assistance regarding our refund policy please refer to our support page for contact details. We are fully committed to serving you and ensuring your utmost satisfaction.